Six Sigma For Customer Satisfaction
There is a new program called Six Sigma that can improve customer satisfaction through a disciplined approach to process completion. Managers and employees can achieve higher customer satisfaction by learning specific methods of quality control. The goal is two fold, zero defects and customer satisfaction.
By improving product or service through waste and error reduction, a better overall product is produced. Giving your client an improved product, or one that is as good as possible, will bring the rewards of a satisfied customer who will return for more jobs or services in the future. Six Sigma is more than just improving a product or service, and more than just trying to please the client.
Six Sigma is a company wide effort on every project to eliminate waste, reduce defects and errors to virtually zero by a total team effort that focuses on the customer and their requirements. The team is actively thinking during the production or service process of ways to do their job better, to eliminate wasted materials, wasted time, and to cut out unnecessary personnel working on a project.
Teams are divided into different levels, such as Black Belt, Green Belt, Yellow Belt, each with different responsibilities and obligations. Managers are the highest level, and set the direction of the teamwork by their example. Creative thinking is directed towards product quality and improvement.
Presenting to a customer a product or service that is as perfect as humanly possible has an amazing effect on the customer. They are impressed that the company has produced this marvelous outcome, and that everything they wanted is included. Six Sigma training and certification makes the company thrive and grow by putting the emphasis on customer requirements rather than internal company desires. Serving the customer this way brings great returns back to the company.